Refund Policy

Effective Date: December 10, 2024

This Refund Policy applies to all purchases made on my-letter.net, a website owned and operated by LAYERTA LIMITED. Our commitment is to ensure customer satisfaction while maintaining transparency regarding refunds.

1. Website Ownership and Operation

This website, my-letter.net, is operated by LAYERTA LIMITED, a company registered in Ireland. If you have any questions about this Refund Policy, please contact us:

Email: [email protected]
Address: Suite 10996, 5 Fitzwilliam Square, Dublin 2, D02 R744, Ireland

2. Trial Period Refunds

As part of our subscription model, we offer a trial period of €1.90 for 2 days. The trial fee is non-refundable. Users can cancel their subscription anytime during the trial period to avoid additional charges. If you fail to cancel before the trial period ends, the subscription will automatically renew, and the standard subscription rate will be charged.

3. Subscription Fees

Subscription fees are non-refundable once charged, except where required by applicable law. By subscribing, you agree to be billed according to the pricing plan detailed on the Pricing page of our website.

4. Exceptions to Refund Policy

Refunds may be issued in the following cases:

  • If you were charged incorrectly due to a technical issue or error on our part;
  • If you canceled your subscription but were still charged;
  • As required by applicable laws or regulations.

5. Requesting a Refund

To request a refund, please contact our support team at [email protected]. Include the following details in your request:

  • Your name and registered email address;
  • The date of the transaction in question;
  • A brief explanation of the reason for your refund request.

Refund requests will be reviewed on a case-by-case basis. We will notify you of the outcome within 7 business days of receiving your request.

6. Changes to This Refund Policy

LAYERTA LIMITED reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the website constitutes acceptance of the revised policy.

7. Contact Us

If you have any questions about this Refund Policy or your eligibility for a refund, please contact us:

Email: [email protected]
Address: Suite 10996, 5 Fitzwilliam Square, Dublin 2, D02 R744, Ireland